After we receive your order, our warehouse team will pick and pack your order ready for the courier to collect. All goods are dispatched from our distribution centre in Wellington, New Zealand and are delivered by track and trace courier. We’ll always do our best to keep everyone up to date if we are experiencing major delays getting orders ready.
Once your order is ready it will be collected by NZ Post and you will receive a tracking email so that you can follow the status of your delivery. Please have this email handy if you need to contact their customer service team to follow up on your parcel.
If your order has been shipped and you need to change the delivery address, you will need to contact NZ Post directly, we are not able to assist with this once your order has been dispatched.
To contact NZ Post you can follow the link in your tracking email.
By default, orders are sent without the need for a signature. However, if you wish to sign for your parcel, please select this option at checkout (note: this option may not always be available). Please be aware though that this can cause delivery delays if you are not available when the courier attempts to deliver your parcel. Rural deliveries are always delivered without the need for a signature, even if you select this option at checkout.
We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. We expect that you will be
completely satisfied with any goods and services you receive from Fleur’s Florals Ltd. However, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution.
Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not obliged to accept goods for a refund if you simply change your mind about a product. We will endeavour to reach an amicable solution in such situations and at our discretion, we may replace any goods accepted for credit or refund the applicable purchase cost.
The following information is required when returning your goods via post:
• Confirmation email containing your Order Number.
• Delivery documentation containing your Delivery Number.
• List and description of goods to be returned.
• Reason given for returning goods.
If you’re returning the goods by post please note:
• It may take up to ten (10) working days for your parcel to reach us.
• Returned items will be processed within two (2) working days of receipt.
• Reasonable care must be taken when packaging the parcel so that goods are not damaged in transit (we will not be able to accept goods that have been damaged, goods need to be in original and re-sellable condition).
• Consider using a carrier that offers both traceability and insurance.
Return Address:
Fleur’s Florals, 32 Homewood Crescent, Karori, Wellington 6012
We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately at info@fleursflorals.co.nz and we will work to rectify any such issues promptly. Please ensure you can provide evidence of damage by mishandling or transportation.
Please find below a small collection of our most commonly asked questions. Can’t find an answer to what you need? Pop over to our contact page and drop us an email at info@fleursflorals.co.nz
You can pay for purchases using Visa or MasterCard. We do not accept EFTPOS cards, cheques or money orders online.
Yes, we will charge GST (Goods & Services Tax) on all online orders. All prices shown are GST inclusive.
When your order is received, we’ll send you an email confirming your order. If for any reason you have not received this email, please check your spam or junk email folders before contacting us.
We deliver Monday to Friday weekly, most order take only 48 hours, rural deliveries take 3 days.
All our parcels are sent via NZ Post.