Refund policy

What is your Online Return Policy?

We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know.  We expect that you will be completely satisfied with any goods and services you receive from Fleur’s Florals. However, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution.

Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not obliged to accept goods for a refund if you simply change your mind about a product. We will endeavour to reach an amicable solution in such situations and at our discretion, we may replace any goods accepted for credit or refund the applicable purchase cost.

The following information is required when returning your goods via post:

Confirmation email containing your Order Number
• Delivery documentation containing your Delivery Number
• List and description of goods to be returned
• Reason given for returning goods

If you're returning the goods by post please note:

• It may take up to ten(10) working days for your parcel to reach us
• Returned items will be processed within two (2) working days of receipt
• Reasonable care must be taken when packaging the parcel so that goods are not damaged in transit (we will not be able to accept goods that have been damaged, goods need to be in original and re-sellable condition)
• Consider using a carrier that offers both traceability and insurance.

Return Address:

Fleur’s Florals, 2 Cobden Cres, Bluff HIll 4110, Napier

We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly.