Shipping policy

Delivery Information - 

After we receive your order, our warehouse team will pick and pack your order ready for the courier to collect. All goods are dispatched from our distribution centre in Napier, New Zealand and are delivered by track and trace courier. We’ll always do our best to keep everyone up to date if we are experiencing major delays getting orders ready.

Once your order is ready it will be collected by NZ Post and you will receive a tracking email so that you can follow the status of your delivery. Please have this email handy if you need to contact their customer service team to follow up on your parcel.

If your order has been shipped and you need to change the delivery address, you will need to contact NZ Post directly, we are not able to assist with this once your order has been dispatched.

You can contact New Zealand Post for general inquiries via their toll-free number:

📞 0800 501 501 This line is available 24/7 and connects you to their national contact centre.

If you prefer email, you can reach them at: custhelp@nzpost.co.nz and for postal correspondence: National Contact Centre 208038 Highbrook Auckland 2161 New Zealand

If you're calling New Zealand Post from overseas, here are the key contact details:

📞 General Inquiries (International): +64 9 977 0102 🕒 Available Monday to Friday, 8:00 AM – 5:30 PM (NZT) This line connects you to their Customer Care Centre for most services.

📦 Courier Services (International): +64 9 977 0103 🕒 Monday to Friday, 8:00 AM – 6:00 PM (NZT)

✉️ Postal Address (for written correspondence): NZ Post Customer Care Centre Private Bag 208038 Highbrook, Auckland 2161 New Zealand

You can also submit an online enquiry via NZ Post’s Contact Page

By default, orders are sent without the need for a signature. However, if you wish to sign for your parcel, please select this option at checkout (note: this option may not always be available). Please be aware though that this can cause delivery delays if you are not available when the courier attempts to deliver your parcel. Rural deliveries are always delivered without the need for a signature, even if you select this option at checkout.

New Zealand Shipping

Allow an additional 2-3 days for Rural deliveries.

We cannot ship to post office boxes.